Refund policy

Exchange Policy – Saree Rang

At Saree Rang, we strive to provide our customers with the best shopping experience and high-quality products. However, if you encounter any issues with your order, we are here to help. Please read our exchange policy carefully:

NOTE: WE DON'T PROVIDE ANY EXCHANGE ON SALE OFFER PRODUCTS 

Eligibility for Exchanges

1. Reporting Issues:

   • If you receive a wrong or defective product, kindly inform us within 24 hours of delivery. We only offer exchange or store credit in such condition. 
   • Share the following details via WhatsApp at +91 7567599355:
     • A clear image of the product showing the issue.
     • A clear image of the shipping label.
       
       

2. General Conditions:

   • For all other exchange requests, contact us at care.sareerang@gmail.com or call +91 7567599355 within 3 days of receiving your order.
   • Exchanges will only be processed if the product is in its original packaging with tags intact.

Exchange Process

1. Validation and Authorization:

   • Once you contact us, we will validate your exchange request.
   • Only after authorization from our team can you proceed with the exchange.
     
     

2. Shipping the Product Back:

   • Currently, we do not offer reverse pickup services.
   • You will need to courier the product back to our warehouse at the Surat
   • Please ensure the product is securely packed to avoid any damage during transit.
     
     

3. Exchange Policy:

   • Exchanges are available for products of the same value or a different value.
     • If you choose a product of lesser value, we will give store credit in the form of discount which can be redeemed on your next purchase.
     • If you choose a higher-value product, you will need to pay the difference.
       
       

4. Quality Check (QC):

   • Once we receive the product, it will undergo a Quality Check (QC) process at our warehouse.
   • After successful verification, we will process your exchange request.

Note:

• Products damaged due to improper handling or products sent without authorization will not be accepted.
• Saree Rang reserves the right to deny exchanges that do not meet the policy criteria.

For any assistance or further queries, feel free to contact us at +91 7567599355 or email us at care.sareerang@gmail.com.

We appreciate your understanding and look forward to serving you!